Please review our list of frequently asked questions below to see if you can find the answer to your question. If you are unable to find an answer or need more information, please head to our contact page and submit your question. We’ll be happy to help you!
Q: If my home security system is triggered, who will respond?
A: Your alarm signals are answered by our LOCAL UL listed central station 24/7 in Troy, MI. Some companies ship your alarm signals all around the country. Ours stay local cutting down greatly on the response time of the authorities having jurisdiction.
Q: My security system has been accidentally triggered – what should I do?
A: Centronic supplies each individual using your alarm system with a personal code. These codes must be given to our quick response operators, anything other than the correct code results in the authorities being dispatched. Help is on the way!
Q: Who should I contact if I have issues with any of the products Centronic Technologies Group has installed in my home or office?
A: Operators are on duty 24/7 to answer any questions that may arise. Quick, prompt service is always a priority at Centronic.
Q: How do I check to see if the warranty on my product is still under service?
A: Most of Centronic warranties cover parts and installation for a period of one year, our customer service reps. are always available if needed.